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 Home > Customer Care 

Customer ServiceCustomer Service Site MapSite Information Contact Us
Here's what you need to know about your order.

»Shipping & Handling
»Tracking Your Order
»Returns & Exchanges
»Payment Options
»Canceling an Order



Everything you need to know about Tieguys.com.

»Privacy Policy
»Return & Exchange Policy
»Credit Card Safeguard
»Wholesale / Bulk Orders

Do you have a question or comment? Contact us. We'd love to hear from you.

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 Home > Customer Care > Tracking your order 

How do I know my order went through?
After you place an order with Tieguys.com, you will receive two email messages -- and order confirmation email message and a shipping notification email message.

The first message will confirm that we received your order. The second will let you know that your order has been shipped.

How can I track my order?
The shipping notification email message contains the name of the carrier handling your package and a tracking number (if available). Once you receive this message, click on the appropriate link below, or type the URL for Federal Express (www.fedex.com) or the United States Postal Service (www.usps.com) into your browser. Follow the instructions, and type your tracking number in the correct field to get a status report on your order.

For Federal Express (FedEx) orders, go to
www.fedex.com.

For United States Postal Service (USPS) orders, go to www.usps.com.

Please note that your tracking information may not be available until at least one (1) business day after you receive your shipping notification message.

What if I did not receive (or lost/deleted) a shipping notification email message?
If you failed to receive a shipping confirmation email or you have misplaced the order tracking number, please feel free to give us a call at 1-888-440-8437, Option 1. We'll make every effort to get you the information you need.

 Home > Customer Care > Returns, Exchanges & Changes 

Returns or exchanges are never a problem. Just return the product that you purchased in its original unused condition within 30 days of the purchase date and we will issue a prompt refund or exchange for the full price of the merchandise (less shipping). For purchases made with credit cards, a credit will be issued to the credit card billed. For purchases made with checks, a check will be drafted and mailed to the customer 14 days after their check has cleared our bank. Special order ties (ones which we regularly do not stock or order special just for you) will be charged a 25% re-stocking fee.

Please send all returns or exchanges to:

Tieguys.com, Inc.
807 Park St
Clearwater, FL 33756
We take great pride in our customer service and your satisfaction. If you are dissatisfied with your purchase for any reason, we would like to know.

Customers are responsible for return shipping to Tieguys.com. Exchanges are shipped back to customer from Tieguys.com at no charge. Any package refused by the customer, will be treated as a return and credited back to the customer, less the shipping to and from the customer.

When using free shipping, if more than 75% of the original order is returned, our standard shipping charges for the service used, will be retroactively applied to the order.


 Home > Customer Care > Payment Options 

Our secure server accepts Visa, MasterCard, Discover, American Express, Money Orders and Checks. For fastest delivery, purchase your order with a credit card over the Internet. Orders purchased by check will be held 14 business days after deposit, for the funds to clear.

 Home > Customer Care > Canceling an order 

If you'd like to cancel or change a Tieguys.com order for any reason, please call 1-888-440-8437, option 1, as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process.

 Home > Customer Care > Credit Card Safeguard 


 Home > Customer Care > Wholesale / Bulk Orders 

 

   

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