Customer Service

Welcome to Tieguys.com! Finding answers to any questions you might have before, during and after your order couldn't be easier. In this section you'll find a list of helpful topics we've covered in extreme detail.

Can't find the answers you need? Please call:
1-888-440-8437
Or
Live chat with customer support
(Phone & Chat support Available M-F 9am - 5pm EST)

Ordering

We stock every single necktie that you see on our website, in our warehouse. We are not a drop shipper, reseller or partner. Chances are, we have the quantity and style you need. We typically keep 100's of each color / style combination in stock and ready to ship right out. On our more popular designs, we keep thousands of each tie in stock.. If you are concerned about stock, feel free to contact us. We are here to help!
Are you looking for a wholesale necktie company based in the United States, with excellent quality ties at great prices, where the purchase process is simple? If so, you've come to the right place. We don't require extensive paperwork, simply click here to create an account, then start shopping. Tieguys.com features true wholesale pricing to the public. We offer our ties at the absolutely lowest prices possible, while still providing quality products to our customers. It doesn't matter who you are, or why you need your ties; we will be happy to provide them to you. Our single tie prices start as low as $4.95 each. When you buy in bulk you'll save even more - our bulk prices can drop to as low as $2.50.

Credit Cards

At Tieguys.com, we accept Visa, Mastercard, Discover and American Express. During checkout you will be asked for your billing address. Our credit card processor requires that you are able to provide the correct billing address for the credit card you are using, as it appears on your credit card statements or bank statements. We can ship your order to a different address, but for security reasons we do need the correct billing address before your order can be shipped. If you are unable to provide the correct billing address, your order may be cancelled.

Checks

In addition to credit cards, we do accept checks via the mail. To place an order and pay by check, simply create the order on our website as if you were going to be paying with a credit card, the select "Mail Check" as the payment method during checkout. Orders placed with Mail Check as the payment method will be held until the check has arrived and cleared our bank. Sending a check is not recommended if your order is time sensitive.

Purchase Orders

Please For pre-approved organizations, we do accept purchase orders. If you have been pre-approved for purchase orders, select Mail Check as your payment method during checkout, then reply to your order confirmation email with the purchase order attached. To be considered for purchase orders, please click here to contact us.

If after placing your order you need to chance any aspect of the order details including the items on your order or billing and shipping details, we would like to help. Please contact us as soon as possible. Our warehouse is highly automated for efficiency and during the business day, orders are often packed up and shipped out just minutes after being placed. As you can imagine, once an order has been shipped out, we are no longer able to change or modify anything about it, so please reach out to us right away if anything needs to be updated.

Satisfaction Guaranteed

We stand behind our products and guarantee your satisfaction with every order. Tieguys.com promises to deliver high-quality neckties, in excellent condition, to your door. If, for any reason you’re not completely satisfied with your purchase, please contact our customer service team.

Standard Returns

All returns must be set up within 30 days from the day you placed your order. To receive a refund please aware of the following:

- Refunds are for the price of the returned items
- Shipping to customer is non-refundable
- Returned merchandise must be new/unworn
- You must include items original packaging
- Customers are responsible for return shipping

If items are returned on an order shipped via Free Super Saver shipping, retroactive shipping charges may be assessed against the return.

Exceptions

Special order merchandise (items which we regularly do not stock, order extra inventory for you or order special just for you) will be charged a 25% re-stocking fee. Unfortunately, custom or customized merchandise is non-returnable.

Return to sender & refused packages

Packages returned as undeliverable or refused, will be treated as returns and credited back to the customer, less the shipping charges to and from the customer.

How to do do a return

Please send all returns or exchanges to:

Tieguys.com, Inc.
807 Park St.
Clearwater, FL 33756

We highly recommend all returns & exchanges are sent back to us via a shipping method that provides tracking. If you return does not arrive back here, we cannot process it for you.

Please reuse the packaging your order arrived in if it is still in usable form, otherwise you may use any suitable package. Take care to include either your packing slip or a printed confirmation page/email in your return, along with directions on how you would like us to process your when it arrives. Upon receipt, we will notify you that your package has been processed.

Shipping & Delivery

Introduction

The Tieguys.com shipping goal is to have your neckties delivered to you in time for your needs, at the most reasonable price possible. To help us with this it is important that you carefully read over these policies and options, then select the shipping option that realistically best suits your needs.

During checkout our automated systems will determine which shipping options are available to your delivery address and the actual rates for those options. Prices for all of our shipping options are calculated in real time during checkout and directly reflect what each shipping carrier charges when shipping the number of ties on your order to your location. We do not mark up the prices of our shipping and any discounts we receive are passed on to you. Not all shipping options are available to all areas.

Orders placed after 2pm EST may not ship until the next business day. Shipping companies do not count the day a package is shipped, weekends or holidays as business days.

Shipping Address

Please check, then recheck your shipping address. In addition to delaying your delivery, all shippers now charge address correction fees for incorrectly addressed packages. Any address correction fees will be charged to your credit card.

Non-Delivery / Late Delivery Claims

If there are any issues with your delivery, in order to best assist you, we need to know as soon as possible. Claims for non-delivery / late delivery must be filed within 7 days of the carrier provided delivery date.

Return to sender & refused packages

Packages returned as undeliverable or refused, will be treated as returns and credited back to the customer, less the shipping charges to and from the customer.

Within the United States

The following shipping options are available to most of our customers within the United States. If one of the shipping options is not displayed during checkout, then it is not available to your delivery address.  Pricing is calculated in real time during checkout, based on your delivery address.

Orders placed after 2pm EST may not ship until the next business day. Shipping companies do not count the day a package is shipped, weekends or holidays as business days.

Free Super Saver Shipping

Typically delivered in 4 - 7 days, no delivery time guarantee, no insurance, limited tracking.  Not recommended for time sensitive shipments.

Standard Shipping

Typically delivered in 3 - 5 days, no delivery time guarantee, no insurance, limited tracking

Priority Mail

Typically delivered in 2 - 4 business days, no delivery time guarantee, up to $50 of insurance coverage, limited tracking

Ground

Delivered in 3 - 5 business days, delivery time guarantee, insurance, full tracking

Expedited Two-Day Shipping

Delivered in 2 business days, delivery time guarantee, insurance, full tracking

Express One-Day Shipping

Delivered in 1 business day, delivery time guarantee, insurance, full tracking

Outside the United States

The following shipping options are available to most of our customers outside of the United States. If one of the shipping options is not displayed during checkout, then it is not available to your delivery address.  Pricing is calculated in real time during checkout, based on your delivery address and does not include any customs, duties or taxes that may be imposed by your country. Customs processing times are not included in delivery times and vary from country to country.

Priority Mail International

Typically delivered in 7 - 14 days, no delivery time guarantee, no insurance, limited tracking.  Not recommended for time sensitive shipments.

UPS Worldwide Expedited

Typically delivered in 2 - 5 days, no delivery time guarantee, no insurance, limited tracking.  Not recommended for time sensitive shipments.

Shipping Rates

Prices for all of our shipping options are calculated in real time during checkout and directly reflect what each shipping carrier charges when shipping the number of ties on your order to your location. We do not mark up the prices of our shipping and any discounts we receive are passed on to you.

Guaranteed Delivery

For guaranteed delivery times, Tieguys.com suggests customers use Ground, Expedited or Express shipping options.  These are the only shipping options that offer delivery time guarantees.  It is important to remember that shipping companies do not count the day an order is shipped, holidays or weekends as shipping days.  UPS and FedEx services are backed by UPS and FedEx money back guaranties.  Please visit UPS.com or FedEx.com to see the terms and conditions.

Non-Delivery/Late Delivery Claims

If there are any issues with your delivery, in order to best assist you, we need to know as soon as possible.  Claims for non-delivery/late delivery must be filed within 7 days or the carrier provided delivery date. 

Free shipping offer

Free shipping with no minimum purchase is available for all orders shipped to addresses in the United States. To take advantage of this offer, it must be selected during checkout. Orders shipped via free shipping may be shipped via any available shipping carrier, at our discretion. Free shipping can take 4 - 7 days for delivery and is not recommended for time sensitive shipments. If the customer has provided an incorrect shipping address, and the shipping carrier charges a address correction fee, this fee will be passed on to the customer. When using free shipping, if more than 75% of the original order is returned, our standard shipping charges for the service used, will be retroactively applied to the order.

Processing Time

Orders are typically shipped the same or next business day, depending on several factors including the time of the day the order was placed, the shipping option selected and order volume. The Tieguys.com shipping department is open Monday - Friday from 9am - 5pm Eastern Standard Time. Orders placed after closing on a Friday, will be processed and shipped on Monday.

Business Days

The listed delivery times for each of our shipping options is in business days.It is very important to understand that shippers do not count the day a package is shipped, weekends or holidays as business days.

Delivery Guarantees

For guaranteed delivery, Tieguys.com suggests customers use ground, expedited or express shipping options. Free Super Saver shipments do not have any delivery time guarantee. For all other shipments, FedEx/UPS both provide delivery time guarantees. Delivery time guarantees are subject to the terms and conditions published at FedEx.com/Ups.com.

How can I track my order?

After you place your order with Tieguys.com, you will be given an order number on the checkout confirmation page. We will also email you a confirmation email that includes your order number and a direct link to track your order.

After that, your order can be tracked online 24/7 on our website or by calling us toll free at 1-888-440-8437. On our website, log in to your account to view your orders and their current status and tracking.

Once your order has shipped, we will email you the FedEx/UPS/USPS tracking number and you can continue to track your shipments progress in our tracking area or even directly on the shipping companies website.

If you do not have access to your Tieguys.com account and would like to track an order without logging in, please click here.

Our Company

Introduction

Welcome to Tieguys.com! This Site is provided by Tieguys.com, Inc. (referred throughout as "Tieguys.com") as a service to our customers. Please read carefully the following basic rules that govern your use of the Tieguys.com website. Please note that if you visit or shop at the Tieguys.com website, you accept these conditions.

Privacy

Please review our Privacy Policy, which governs your visit to this Site and Tieguys.com, to understand our practices and protections of your privacy.

Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting and processing any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Colors

We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor or display device, we cannot guarantee that your monitor’s display of any color will be accurate.

Copyright

Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and or other intellectual property owned, controlled or licensed by Tieguys.com and are protected by U.S. and international copyright laws. The compilation of all content on this site is the exclusive property of Tieguys.com and is also protected by U.S. and international copyright laws.

All graphics, logos, page headers, button icons, scripts, page footers, and service names are trademarks, registered trademarks, or trade dress of Tieguys.com and may not be used in connection with any product or service that is not Tieguys.com’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Tieguys.com. All other trademarks not owned by Tieguys.com that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tieguys.com.

Use of this Site

Tieguys.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Tieguys.com. This license prohibits any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Tieguys.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site) of Tieguys.com without express written consent.

Site Security

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Tieguys.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Tieguys.com on this Site and other than generally available third party web browsers (e.g., Chrome, Firefox, Microsoft Explorer/Edge).

Pricing

While Tieguys.com strives to provide accurate pricing and product information, pricing and typographical errors may occur. Tieguys.com cannot confirm the pricing of a product until after an order is placed. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Tieguys.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Tieguys.com may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

If you are under 18, you may use Tieguys.com only with involvement of a parent or guardian. Tieguys.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Disclaimer of Warranties and Limitation of Liability

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY TIEGUYS.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. TIEGUYS.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TIEGUYS.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TIEGUYS.COM AND ITS AFFILIATES DO NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM TIEGUYS.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TIEGUYS.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting Tieguys.com, you agree that the laws of the state of Florida, without regard to principals of conflict laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and Tieguys.com.

Emails

Tieguys.com uses emails as one of our primary ways to respond and communicate. All emails sent are either a direct response to an inquiry or a communication concerning an order (reciept, shipping confirmation, etc).

Text Messages

Tieguys.com uses text messages to reach out to you if there is an issue with your order. All text messages sent are directly related to your order. We will never text you for any other reason.

Sharing Information

Information about our customers is an important part of our business, and we are not in the business of selling it to others. Tieguys.com will not sell, distribute, or make available any of our customer information to third parties. No exceptions. Period.

Transaction Security

We electronically verify each transaction with the credit company, processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 256-bit strength. This is often symbolized on most web-browsers by a small padlock appearing by the address bar of the window and the address of the window changing from http:// to https://, indicating a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information and it will not be transmitted.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as the storage of items in your Shopping Cart. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, if you disable cookies, you will not be able to purchase from the web site. We recommend that you leave them turned on or please contact our Customer Service to have your order placed.

Personal Information you give us

We receive and store any information you enter on our Web site or give us in any other way, with the exception of your credit card numbers. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and fulfilling your order.

*Emails: Email addresses we receive are used to contact you concerning inquiries before, during and after your order is placed, solely concerning your order.

Automatic Information

We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your web browser accesses Tieguys.com. This information is solely used to assist you in placing your order. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at Tieguys.com if we cannot recognize you, we want you to be aware that these tools exist.