Shipping & Delivery

Introduction The Tieguys.com shipping goal is to have your neckties delivered to you in time for your needs, at the most reasonable price possible. To help us with this it is important that you carefully read over these policies and options, then select the shipping option that realistically best suits your needs. During checkout our automated systems will determine which shipping options are available to your delivery address and the actual rates for those options. Prices for all of our shipping options are calculated in real time during checkout and directly reflect what each shipping carrier charges when shipping the number of ties on your order to your location. We do not mark up the prices of our shipping and any discounts we receive are passed on to you. Not all shipping options are available to all areas. Orders placed after 2pm EST may not ship until the next business day. Shipping companies do not count the day a package is shipped, weekends or holidays as business days. Shipping Address Please check, then recheck your shipping address. In addition to delaying your delivery, all shippers now charge address correction fees for incorrectly addressed packages. Any address correction fees will be charged to your credit card. Non-Delivery / Late Delivery Claims If there are any issues with your delivery, in order to best assist you, we need to know as soon as possible. Claims for non-delivery / late delivery must be filed within 7 days of the carrier provided delivery date. Return to sender & refused packages Packages returned as undeliverable or refused, will be treated as returns and credited back to the customer, less the shipping charges to and from the... Read more
on Sep 26, 2018
Within the United States The following shipping options are available to most of our customers within the United States. If one of the shipping options is not displayed during checkout, then it is not available to your delivery address.  Pricing is calculated in real time during checkout, based on your delivery address. Orders placed after 2pm EST may not ship until the next business day. Shipping companies do not count the day a package is shipped, weekends or holidays as business days. Free Super Saver Shipping Typically delivered in 4 - 7 days, no delivery time guarantee, no insurance, limited tracking.  Not recommended for time sensitive shipments. Standard Shipping Typically delivered in 3 - 5 days, no delivery time guarantee, no insurance, limited tracking Priority Mail Typically delivered in 2 - 4 business days, no delivery time guarantee, up to $50 of insurance coverage, limited tracking Ground Delivered in 3 - 5 business days, delivery time guarantee, insurance, full tracking Expedited Two-Day Shipping Delivered in 2 business days, delivery time guarantee, insurance, full tracking Express One-Day Shipping Delivered in 1 business day, delivery time guarantee, insurance, full tracking Outside the United States The following shipping options are available to most of our customers outside of the United States. If one of the shipping options is not displayed during checkout, then it is not available to your delivery address.  Pricing is calculated in real time during checkout, based on your delivery address and does not include any customs, duties or taxes that may be imposed by your country. Customs processing times are not included in delivery times and vary from country to country. Priority Mail International Typically delivered in 7 - 14 days, no delivery time guarantee, no insurance, limited tracking.  Not recommended for time sensitive shipments. UPS Worldwide Expedited Typically delivered in 2 - 5 days, no delivery time guarantee, no insurance, limited tracking.  Not recommended for time sensitive shipments. Shipping Rates Prices for all of our shipping options are calculated in real time during checkout and directly reflect what each shipping carrier charges when shipping the number of ties on your order to your location. We do not mark up the prices of our shipping and any discounts we receive are passed on to you. Guaranteed Delivery For guaranteed delivery times, Tieguys.com suggests customers use Ground, Expedited or Express shipping options.  These are the only shipping options that offer delivery time guarantees.  It is important to remember that shipping companies do not count the day an order is shipped, holidays or weekends as shipping days.  UPS and FedEx services are backed by UPS and FedEx money back guaranties.  Please visit UPS.com or FedEx.com to see the terms and conditions. Non-Delivery/Late Delivery Claims If there are any issues with your delivery, in order to best assist you, we need to know as soon as possible.  Claims for non-delivery/late delivery must be filed within 7 days or the carrier provided delivery... Read more
on Sep 27, 2018
Free shipping offer Free shipping with no minimum purchase is available for all orders shipped to addresses in the United States. To take advantage of this offer, it must be selected during checkout. Orders shipped via free shipping may be shipped via any available shipping carrier, at our discretion. Free shipping can take 4 - 7 days for delivery and is not recommended for time sensitive shipments. If the customer has provided an incorrect shipping address, and the shipping carrier charges a address correction fee, this fee will be passed on to the customer. When using free shipping, if more than 75% of the original order is returned, our standard shipping charges for the service used, will be retroactively applied to the... Read more
on Sep 26, 2018
Processing Time Orders are typically shipped the same or next business day, depending on several factors including the time of the day the order was placed, the shipping option selected and order volume. The Tieguys.com shipping department is open Monday - Friday from 9am - 5pm Eastern Standard Time. Orders placed after closing on a Friday, will be processed and shipped on Monday. Business Days The listed delivery times for each of our shipping options is in business days.It is very important to understand that shippers do not count the day a package is shipped, weekends or holidays as business days. Delivery Guarantees For guaranteed delivery, Tieguys.com suggests customers use ground, expedited or express shipping options. Free Super Saver shipments do not have any delivery time guarantee. For all other shipments, FedEx/UPS both provide delivery time guarantees. Delivery time guarantees are subject to the terms and conditions published at... Read more
on Sep 26, 2018
How can I track my order? After you place your order with Tieguys.com, you will be given an order number on the checkout confirmation page. We will also email you a confirmation email that includes your order number and a direct link to track your order. After that, your order can be tracked online 24/7 on our website or by calling us toll free at 1-888-440-8437. On our website, log in to your account to view your orders and their current status and tracking. Once your order has shipped, we will email you the FedEx/UPS/USPS tracking number and you can continue to track your shipments progress in our tracking area or even directly on the shipping companies website. If you do not have access to your Tieguys.com account and would like to track an order without logging in, please click... Read more
on Sep 26, 2018