Tieguys.com uses emails as one of our primary ways to respond and communicate. All emails sent are either a direct response to an inquiry or a communication concerning an order (reciept, shipping confirmation, etc).
Tieguys.com uses text messages to reach out to you if there is an issue with your order. All text messages sent are directly related to your order. We will never text you for any other reason.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. Tieguys.com will not sell, distribute, or make available any of our customer information to third parties. No exceptions. Period.
We electronically verify each transaction with the credit company, processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 256-bit strength. This is often symbolized on most web-browsers by a small padlock appearing by the address bar of the window and the address of the window changing from http:// to https://, indicating a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information and it will not be transmitted.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as the storage of items in your Shopping Cart. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, if you disable cookies, you will not be able to purchase from the web site. We recommend that you leave them turned on or please contact our Customer Service to have your order placed.
We receive and store any information you enter on our Web site or give us in any other way, with the exception of your credit card numbers. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and fulfilling your order.
*Emails: Email addresses we receive are used to contact you concerning inquiries before, during and after your order is placed, solely concerning your order.
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your web browser accesses Tieguys.com. This information is solely used to assist you in placing your order. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at Tieguys.com if we cannot recognize you, we want you to be aware that these tools exist.
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