We stand behind our products and guarantee your satisfaction with every order. Tieguys.com promises to deliver high-quality neckties, in excellent condition, to your door. If, for any reason you’re not completely satisfied with your purchase, please contact our customer service team.
All returns must be set up within 30 days from the day you placed your order. To receive a refund please be aware of the following:
- Refunds are for the price of the returned items - Shipping to customer is non-refundable - Returned merchandise must be new/unworn - You must include the original packaging - Customers are responsible for return shipping
If items are returned on an order shipped via Free Super Saver shipping, retroactive shipping charges may be assessed against the return.
Special order merchandise (items which we regularly do not stock, order extra inventory for you or order special just for you) will be charged a 25% re-stocking fee. Unfortunately, custom or customized merchandise is non-returnable.
Return to sender & refused packages
Packages returned as undeliverable or refused, will be treated as returns and credited back to the customer, less the shipping charges to and from the customer.
How to do a return
Please send all returns or exchanges to:
338 E. Lemon St.
Tarpon Springs, FL 34689
We highly recommend all returns & exchanges are sent back to us via a shipping method that provides tracking. If your return does not arrive back here, we cannot process it for you.
Please reuse the packaging your order arrived in if it is still in usable form, otherwise you may use any suitable package. Take care to include either your packing slip or a printed confirmation page/email in your return, along with directions on how you would like us to process your return when it arrives. Upon receipt, we will notify you that your package has been processed.